From our side
How it works, explained
What happens behind a booking, where the listings come from, why two restaurants behave differently. We write about what we know first-hand.
2 min read
Instant confirmation or on request: what actually changes
On the same page, two restaurants can behave in two different ways. The difference isn’t cosmetic: it’s whether the table is yours or not.
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The other articles
2 min read
Where the listings come from, and why they’re sometimes wrong
No restaurateur asked to be here. That’s why the catalogue is broad, and it’s also why it goes stale.
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3 min read
«All verified»: what it means, and what it doesn’t
Here a review is tied to a meal that took place. It is an inconvenient rule — it shuts a lot of people out — and everything that «all verified» can promise lives inside it.
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2 min read
«Waiting for an answer»: the booking that is not a table yet
You pressed, it went through, and the page does not say «confirmed». That is not a bug: it is the state where the restaurant still has to decide — and the difference shows up at the table.
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2 min read
Why we don’t ask you to sign up
Searching, booking, cancelling, reporting a closed place: all without an account. The account is for two things only, and it is fair to know which.
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3 min read
«Why can’t I book tonight at 8:30?»
The times you see are not ours to decide: they are the restaurant’s, with its own rules. There are five, three of them apply to today only, and each makes more sense from the dining room’s side.
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2 min read
You found a closed shutter: what happens when you tell us
Listings age, and nobody declares a closure in time. Reporting one takes two taps and no sign-up — and from there precise things happen, worth knowing.
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2 min read
Cancelling: how it works, and what happens to the table
It is done from your booking page, with one button, no account and no phone call. It cannot be undone — and a table request, on the other hand, cannot be cancelled from here at all.
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2 min read
Searching for a table: the filters live in the address
Four ways to narrow things down, and all of them end up in the address bar: a search can be sent to a friend, bookmarked, and works with JavaScript off.
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2 min read
Why an English listing can stay half in Italian
We translate everything we write, and nothing the restaurant writes. That is not laziness: a machine-translated description gets the dishes wrong, and «Cena» is the name of a service, not a word.
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2 min read
How your request reaches the restaurant — and what happens if it doesn’t
At a place that does not use Bitebooker we pass your request on: over WhatsApp, by email, or — it happens — over no channel at all. The page tells you straight away, because a pointless wait is worse than a no.
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2 min read
Your booking link is the key: whoever has it, has it
There is no password, and none is needed: the address that reaches you by email opens your booking and cancels it. It is exactly as convenient as it is delicate, and it is worth knowing which.
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3 min read
The booking form, field by field
Why adults start at two, why pets are counted but take no seat, and why if something goes wrong the day comes back and your phone number does not.
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